We apologise that our credit/debit card charge has offended you. Lots of businesses either set a minimum amount acceptable on card or introduce a charge. Some introduce a charge no matter what the transaction level is, whereas we only charge on transactions under £10. Customers are informed as soon as it becomes obvious the charge is going to be applicable. There is a bank machine in the wall of the building next door so customers are always welcome to go there to withdraw cash to avoid the charges. Banks do charge high fees for accepting any debit or credit cards, and therefore this charge offsets some of the fees incurred on low level transactions.
12 Regent Street, Cambridge, Cambridgeshire CB2 1DB
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10-15 Market Passage, Cambridge, Cambridgeshire CB2 3PF
“Ta Bouche has been one of the most popular cafés and nightspots in the city ever since it opened its doors in November 2004. In the daytime Ta Bouche offers a selection of superb classic lunchtime offers, serving food from 12:00-16:00, 7 days a...” more...
11 reviews of The Fountain in English
Come on - it was a DEBIT card.
70p surcharge is robbery - and it makes me not want to come back. It's just like a charge for access to wireless - the *only* thing that does is creates an angry customer - and makes sure he/she doesn't come back.
Comment 2 comments on this review
thefountaininn, 19 February 2013:
Rosenquist1, 19 February 2013:
If you cannot afford the same kind of card fee rates I have to pay when my clients wants to pay with a credit or debit card (2.75% – no other fees), I think perhaps you need to think over your business model.
Let’s see – 2.75% of a £5 purchase – that’s all of 13.75 p (let’s be generous and make it 14 p (£0.14).
Think about this – you lost a customer forever because you couldn’t afford 14p less profit – smart business tactic that.
Reminds me of all the coffee shops I saw go under when the internet took off in the US because they imposed fees or a purchase every so often for the usage of the WiFi.
The ones who freely “gave away” access to WiFi quickly pushed their competitors out of business.
I politely requested a top-up on a pint that was woefully below the legal requirement of no more than 10% foam and was refused by the barman. My wife and I explained the Trading Standards stance on this, only for the barman to continue to deny us and a barmaid to join the debate against us. After a discussion on the matter where they refused to give me a full pint despite charging me the full price, we accepted defeat and returned to our friends. A few minutes later, the Bar Manager came over and aggressively confronted me, saying "Don't speak to my staff like that!" Instead of asking his barman to serve his customer legal drinks, he chose to confront the victims and threaten to have us thrown out.
Won't be going there again.
Comment 1 comment on this review
thefountaininn, 19 February 2013:
The actual law regarding head on a pint is 4 to 5%, however people often don’t understand that in over sized glasses this head is allowed under the pint line. Some over sized glasses can have up to 20% volume over the line. When doing a continental serve the head would start under the line and rise to the rim of the glass thus giving the look of an extremely large head, however when that head settle the liquid left would be a pint or possibly slightly more.
A good place to watch sport on weekend afternoons, with friendly staff and prompt food service. Most other reviews have focused on the bar’s late-night offerings: the cold light of day shows up the shabbiness of the decor in places, but the recent renovations to the Ladies (can’t speak for the Gents) have made this a much nicer place. Nice, no-attitude bar that does a lot of different things right.
Can be a bit hit and miss as sometimes it is really busy and at others empty! i don’t know why!
They have a happy hour and a DJ at weekends. There is a quiter seating area towards the back with room for dancing in the main bar area.
It is always quiet early on in the evening and never seems to get busy until after 11am. They are open quite late - thinks its about 2am. Worth a visit on a weekend night out. Can also be included in a good Regent Street pub crawl - start at Catholic church and work your way down into town centre!
Love this place. It has a really happy feeling about it. Might be that everyone is really drunk ;-) I have only been in the Fountain after midnight. It is bouncer run with a one in one out policy. Its also gets rather packed and you do begin to feel like a sardine in a tin. All in all i would try it as you will love it.
I have mixed feelings about this pub. It is a nice place to go to after midnight because it is open until 4am and the music is fairly good. Also you don’t have to pay to get in.
But also they have a minimum charge if you want to pay per card (fair enough, lots of places have that). But it’s 10 pounds! So I had to buy several drinks to come to that amount only to be told that their machine was broken. They still expected me to pay for the drinks I only ordered because of the minimum charge.
Also the staff is only to be described as grumpy.
99.99% of pubs will gladly top your pint up if you ask. Not this place. I had it explained to me that legally they don’t have to serve a full pint. After pointing out that Trading Standards and CAMRA might disagree, I was given my money back and (rudely) refused service. If you’re a real ale drinker and you want to get what you pay for you should not go anywhere near this place.
With its great location this is always a place that I either pop into as I know I will always see people I know or a place that I go at the end of the night to have a good dance before I have to try to get a taxi home!
The Fountain is not a very big pub but it doesn't need to be as it has a huge atmosphere there are not many pubs where so many people get up and dance like you are in a club but this is one of them. Towards the back of the pub if you are early enough you can grab the comfy brown sofas great if you are in it for the long haul. The Fountain also feels like a traditional pub not part of the many chains popping up in Cambridge so next time you walk by make sure you pob in as I am in no doubt that you will feel very welcomed
This pub is where I watched Wales beat Ireland to win the 2005 Grand Slam so it holds a very dear place in my heart. It is also the last stop on a pub crawl I undertook one Valentine's day when I'd been dumped. All I recall is hugging the toilet on that instance.
But the day that Wales won the Grand Slam was a truly great day. I'd just been to a fancy meal at Midsummer House with the boyfriend's family before excusing myself and sprinting to the nearest acceptable pub. The Fountain was packed to the rafters with people wearing green and red. It was a brilliant atmosphere - the kind where strangers hugged eachother for no other reason than they were wearing the same colour shirt.
For that day I will always have a soft spot for The Fountain. I saw a couple of this year's 6 nations matches here and it was a bit dull.
This is one of my favourite pubs from the outside, with its long narrow front it reminds me of being in Amsterdam. The black and white floor tiles inside also add to this feel. Seating consits of small tables and chairs to the rear and long narrow benches for bigger groups at the entrance. Good selection of draughts, wine and rums. They have a late licence and host new music nights with a DJ on Friday and Saturday nights which are friendly and relaxed. Reasonably priced.
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