Unit V6a Upper West Mall, Brent Cross Shopping Centre, London NW4 3FP
- Hendon Central Station (0.7 km)
- Brent Cross Station (0.8 km)
- Contact us:
020 8359 1050
- Opening hours:
Mon - Fri: 10:00 am to 8:00 pm
Sat: 9:00 am to 7:00 pm
Sun: 12:00 noon to 6:00 pm
4 reviews of Apple Store in English
I experienced the Worst service at this Store when I went to purchase my Iphone 4, 2 weeks after it was released. I had phoned in advanced to pick up the Iphone 4 and the women on the phone said they had them in stock and to come in and pick one up. When I reached the store that day, having eventually found a member of staff (who was walking around looking lost or trying to find something to do) I asked to buy a iphone. She insisted she had just sold the last one seconds ago and did not have any more in stock,(even though other people where buying them around me) Aaarrggghh...I then asked to speak with the manager, and she said, there is no manager, (WHAT !!!) feeling annoyed, I then left the store and decided to call the store again, I got straight through to the woman i had first spoken to and expained the situation, she then said to come back in to the store and she would arrange a phone for me. I then went back in, and managed to get the phone. I found the shop floor staff member useless and would'nt buy from that store again.
This is not a review of the store itself but of the products, once the shine has worn off the iPhone is not even a pretty good phone, just a mediocre one at that. Its saving grace is also its biggest weakness the iTunes application. I have more than one computer that I use and I have an iPod and another iPhone (older model unlocked from South Africa) I have to have a full back up of all my stuff on a separate hard drive or the damn iTunes always removes all my information of one or the other of the phones or the iPod, which is so damn annoying I end up using my SONY p990i for my calls! Which is defeating the point of having the iPhone in the first place. Oh Yes as for the stores, they are pretty much the same everywhere.
Is it just me or do you feel like hugging the staff at the Apple stores? They are just so nice. Even when you don’t buy they don’t care cos they don’t make any commission. You say you want time to think about it and they say sure, any questions pop back in. WoW. It’s amazing; they email you a receipt in case you lose your original one for a warranty claim. When I got my iphone the guy opened all the different cases for me to decide which one I wanted. Apple is text book customer service, heck they go beyond it.
Compared to some of the other Apple Stores (espescialy the one on Oxford Street), this branch is pretty small, but they seem to sell all the apple products and third party accessories you could think of. It just seems a little cramped. Add to the fact that they’ve managed to cram in the Genius Bar for repairs or questions on your Apple products, and it’s a little claustrophobic in there!
The products they sell are really well designed and shiny! The problem is, you’ll be paying through the nose for the style. This isn’t really a problem with the specific store, so I’ll stop whining about that!
Try out the computers and iPods, and see how well they work before you buy… it’s free to try, and there’s always friendly people around to help
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