The distillation of all the negative views of estate agents, even if the only way to save my life was to sell my house, I wouldn't use Kennedy's if they were the only estate agent on earth.

From a buying point of view, we gave them our budget and they proceeded to send us details of property a good 20-30k over our budget. If they told us, 'Sorry, we don't have houses in your price range,' we'd have been fine with that but they just decided to spam us with unsuitable property instead.

From a selling point of view, they needed two reminders to come round to value our house, and the person sent round do the valuation spent more time looking at my wife's cleavage than assessing the house.