We are really sorry you have had a bad experience each time you have come to visit us.
The weather has an enormous impact on how busy we are and we have had some issues balancing having enough staff to cope with unpredictable demand for drinks and food , and then too many staff when it is quiet.
We have put a number of measures in place now to help us to deal with this, and really feel that things have improved a lot recently. For example we now have chilled carafes of tap water ready to serve, rather than having to be made to order. We have also spent a lot of time with our staff training them and helping them to handle the fluctuations in trade politely and efficiently.
All of these small changes mean that we have sped up our service during busy times and improved customer’s experiences. The reality is that when we are busier, customers will most probably have to wait a little longer for their orders but with polite staff informing customers of any delays and the wonderful, unique surroundings, we hope this is not too much of a problem.
It is pretty hard to keep all of the toys we have clean at all times as many of them get left on the floor, inside and out and as you would expect get a lot of use. We do clean them regularly and in fact we have just (last week) replaced almost all of them as some of them were getting a little worse for wear.
We are always keen to get feedback from our customers, and are delighted that most of this is very positive. We are sorry that you have not had a great experience and have taken all of your comments on board. We will discuss these in our staff meetings and hopefully continue to further improve.
We hope you feel you can come back again, and we look forward to seeing you and your family if you do.
The Lido Cafe Team.
The Lido Cafe
Herne Hill, London
Dulwich Road, Brixton, London SE24 0PA
- Brixton Tube Station (1.2 km)
- North Dulwich Station (1.2 km)
- Brixton Station (1.2 km)
- Contact us:
020 7737 8183
Contact via email
- Opening hours:
Mon - Tue, Sun: 9:00 - 18:00
Wed - Sat: 9:00 - 23:00
10 Kenway Road, London SW5 0RR
davidness123: “I like the ambience at the restaurant. I got the homy feeling and the server was nice. TFC was on the TV. Toilets are clean and well maintained. For £8.50 lunch buffet, it was not expensive at all and the food was good. I like their lechon paksiw,...” more...
13 reviews of The Lido Cafe in English
The Lido Cafe is one of my favourite places in Herne Hill. Right in side Brockwell park with great views over the Lido's pool, it has a great atmosphere, wonderful food and friendly staff.
The menu is changed every month and they source local, organic, in-season produce so there's usually something new to try.
The dinner menu is always good, the roast peach with maple syrup was amazing and I hope it comes back on the menu soon. And they definitely do the best eggs and coffee in Herne Hill!
But what keeps me going back is the friendliness of the owners, they always have time for a chat and seem to really want customer feedback and new ideas to try out.
A great place for breakfast, lunch or dinner!
The Lido Cafe is an absolute treat - where else in London can you get top of the range organic food, be told about its origins by knowledeable, welcoming and friendly owners, and enjoy beautiful views by the poolside?
They have a new menu every month, each with a range of locally sourced, innovative dishes.
The venison roast, the peach dessert and the crisp Helles lager are just some of my recent highlights.
As well as the food, it's the friendliness of the place that makes it really special, something you don't get elsewhere in Herne Hill, south London or further beyond.
Dinner, lunch or breakfast, you won't be disappointed.
Love the idea of this cafe as it is a nice alternative to the park cafe and situated in a lovely area and great view of the lido. However I have been here about 5 times now and am afraid to say that every time I have waited a long time to even be acknowledged by the waiters. I wouldn't mind waiting but they seem to have no method in dealing with customers and it does get annoying when you are watching them clean tables, wander around aimlessly and deal with other things rather than serving the customers in order or even letting you know that they are aware of your presence. The first time I went there were baby toys which was a great idea but on returning over the following few months they are now filthy and I wonder about the shabby second rate mentality of this to not even think of cleaning them. The food has been nice when I ordered but have waited ages and have to ask for simple things like butter and they don't seem to bring the coffee so I have sat there for fifteen minutes sometimes before even being served or had a drink. Last time I went it was a hot and we just wanted a convenient place to stop and have a cool down and a quick snack and drink. After 15 minutes of not even being looked at or spoken to we decided to give up. I gave it one more chance a few weeks later and same thing. My toddler daughter burnt her finger on the light under the counter on this last time. Just not good enough so we are not going back. It is a shame as they have a captive audience and I am sure are packed and make good money - due to where it is situated they will always have clients willing to put up with what I see as second rate service. It could be such a great place if they made the effort to sort out these little details but it seems badly organised and I wonder who is in charge and why people put up with it. That is London I guess - too many people and not enough sassy cafes for people to be able to take or leave it when it comes to this sort of service.
Comment 2 comments on this review
thelidocafe, 27 July 2010:
susiemarie, 31 July 2010:
HI, thanks for taking the time to write back. Sorry if my review sounded critical but we were really excited by the new cafe and just found that when we went in although we didn't mind waiting it was the not even being acknowledged that we found disappointing. I can imagine that it must be hard as you are obviously very busy and popular but I always find that I don't mind waiting as long as someone has recognised that I am there and told me that they will be with me as soon as they can when I first arrive. We will give your cafe one more go however as you obviously care about your customer's opinions and are willing to make changes from the criticism you receive.
Really nice spot in Herne Hill, staffed with a nice bunch of people, the food is really good and the coffee is great too. The main problem is the prices (7 quid for Eggs Benedict) and the large amount of mums with babies in here during the daytime.
That said they do deals (beer and a burger on Wednesdays, 2-4-1 beer/wine on Friday and Saturday evenings) so there's cheaper options. Also they have live music/comedy nights which are highly recommended.
this cafe just opened a few months ago and makes a great addition to herne hill. the coffee is excellent, the staff very friendly and the food good - i had a venison burger which was lovely. its just great to have the view over the lido
I was inordinately excited to discover there was a new breakfasting place right near my house, and tripped off excitedly to sample "the best breakfast in South London", as a friend had described it to me. The fact that blueberry pancakes were on the menu boded very well, I thought, ordering healthy poached eggs and black coffee, though it was disappointing none of the veggie options included any vegetables - mushrooms and potatoes would be very welcome - and there was almost nothing for my coeliac friend to eat.
The downsides of this wonderfully situated eatery became apparent as we settled down for a relaxing brunch chat - the acoustics of the room are such that it's incredibly noisy in there if it's even vaguely busy, plus it's a very popular place for parents to bring their kids. There's nothing wrong with that but add childish screams to the mix and you start to feel the headache brewing. Still, the bright white room is decorated with pleasant (but horrendously pricey) paintings of swimmers and looks right out on to the electric blue water of the Lido, making it pretty unique.
To the breakfast: the coffee was gorgeous but my eggs weren't cooked brilliantly and barely covered the lovely big slices of toast, so I wished I'd gone for the pancakes which my friend gobbled up with gusto. My coeliac friend had the porridge which she said was very nice. I'll certainly be back for pancakes, and would be interested to try a weekday morning instead for a bit of peace and quiet. It seems like a lovely room to work in, subject to noise.
Sunday morning, going through the papers, drinking good coffee, eating cake they sourced from the local Organic bakery, chill out music in the background perfect!
The view of the pool was lovely and the sofa comfy.
Great morning, great place, a good place to chill with friendly staff
Write your review of The Lido Cafe
Places nearby The Lido Cafe
Your bookmark has been removed
Your bookmark has been saved
Did you know?
You can access your bookmarks from our mobile apps!
From now on, we'll make sure you get updates about this place.