I totally agree with your comment. I recently bought an outfit too from Daminis and had the same experience. Having chosen an outfit, I was informed that it would be quite simple to carry out alterations and that I could easily collect it within a few days. Once I had paid for the outfit I was informed that their tailor would be unavailable for two weeks. I gave my phone number and asked them to inform me when the outfit would be ready. I paid in full and paid for my alterations in full too.
The phone call arrived weeks later in which the overall tone was rather antagonistic and not very customer friendly at all. Almost bordering on the impolite. However, I duly went to collect my outfit, and I showed the receipt that I had been given. I was automatically informed that this was not the receipt and that I should have another alteration receipt. When I stated that no such receipt had been given me, the automatic reply of the sales lady was that I should not lie and that if I had lost the receipt then that was fine but I should not make out that I had not been given one. I said I do not lie and remained quite calm despite the offensive rude comment made. Then eventually after having served several other customers before me, someone decided to go and look for my outfit. In between my receipt was taken by the sales lady and I watched as she moved clothes here and there and misplaced my receipt in the process, leaving my receipt under a pile of clothes.
Then eventually another sales lady was found while I had been waiting for 15 minutes or so. She disappeared upstairs for another 15 minutes while I had to wait. You have to remember that I had been informed via a phone call that my outfit was ready, hence I did not expect this to be a long drawn out process but rather a 5 to 10 minute errand. Eventually the second sales lady turns up with a bag supposedly containing my outfit. However, when the outfit was taken out, there was only the scarf and the top there. The churidar pyjama was not there. Another 20 minutes later and I am still waiting while all of them ignore me and serve other customers.
Eventually the first sales lady returns and I inform her that she has misplaced my receipt over there, she looks at me like I am causing problems and ignores me. I then have to go myself behind the counter and pick up my receipt from under the pile of clothes where it has been left. The search for the pyjamas is supposedly ongoing even though my outfit has been put in the bag and dumped behind the counter. It is five o’clock now and still the churidar pyjama has not been found. Various excuses are given, I am told to come back another day, when I state that I had been phoned and told to come and collect my outfit by them and that I am unable to come back at another time.
Again I am being ignored while other customers are being served, various excuses about possible places the churidar pyjama could have gone to are given to me. I am told they are trying to find it but maybe I should come back tomorrow. Again I make it clear that I can not come back tomorrow and that the event I needed it for was the next day. Eventually at 5:30 the pyjama is found. I am informed that someone put it in the wrong bag and it was with another outfit.At this point when I am about to go to try on the outfit the second sales lady tears up the alteration receipt infront of me. Even though I haven’t tried on the outfit so now there is no proof of the original measurements that the outfit was suppose to be altered to. When I try the outfit on it is obvious that the pyjama has not been altered, even though I had paid for the alterations in full and that included the pyjama in advance. When I point this out, I am assured that there is nothing wrong with the pyjama, it’s fine as it is. How can it be fine when it does not fit and has blatantly not been altered. At this point I have had enough and so I go to the counter and speak to the lady in charge and state that I want my money back. The alterations have not been done in full and I do not need the outfit if I can’t have it for the next day.
At which point I am interrogated about where I live and surely it can’t be that difficult to come back. I am now seriously annoyed since not only have I been accused of lying, now I am being told that I do need the outfit when I do. I explain that I will be visiting family who happen to live 300 miles away and so no I can’t come back tomorrow.I am so tired of this entire process by this time, having been in the shop for over an hour and a half. I just want the entire experience to end and so I say since they haven’t completed my alterations I wish for my money back. Though I liked the outfit, though I would have nothing to wear at the event I am suppose to be attending, I just do not wish to be in that shop a minute longer. Instead I have to listen to the lady in charge make comments to her sales assistants and only now has anyone started to take any notice. When I demanded my money back. I have to now listen to a list of how once outfits are altered you can’t get your money back. However, in this case the pyjama has not been altered. I am made to wait.So then the pyjama is taken to be altered, then and there. No explanation is given of how long it will take or what is happening.
At quarter past six, I am still waiting. When the pyjama does arrive it has been shoddily altered (even though I was charged the maximum alteration fees and was made to wait for alterations since their tailor was unavailable and then was told by phone that my outfit was ready to be collected, when clearly it wasn’t).
All this time, I have to listen to various excuses about how this mishap had happened. I received different versions from different sales assistants each obviously trying to make out it was not their fault and that it had not been their error. When I turned round and said I was not interested in how this had happened. I just wanted my outfit ready so that I could wear it. I clearly couldn’t. I was extremely annoyed at this stage and yet no one acknowledged that they had made a catalogue of errors which had led to this situation. There was little responsibility taken and there was no acknowledgment that all these mistakes had been made by them.
Rather the entire emphasis in this entire process was that I was in the wrong. This is a shop where customers are made to feel guilty and I have never ever been treated so appallingly. I had to go through this process in order to get them to deliver a poor shoddy rude service despite the fact that I had been charged an alteration fee that would have covered the cost of having an entire new outfit tailored.There is no sympathy at all for the customer or understanding. This is a shop that only wants your money and once you have paid they do not care about anything else. Buy an outfit from here at your peril and do not expect anything to be done on time. Expect to pay alot of money with no guarantee of actual alterations being done to an adequate standard. Also expect the sales assistants to be rude. On top of spending a large amount of money, if you actually want anything done expect to wait for ages. Trusting the sales staff in this shop is a big mistake, expecting a good service is a false assumption. Hence I am never going to recommend this shop to anyone and certainly would not trust them with anything as important as a bridal outfit. Furthermore I doubt very much that I will ever be shopping there again. My only advice is – customer be aware that once you have paid your money the likelihood of getting an adequate service is very unlikely.