beauty base

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  flamey, 23 October 2012:

  HI,

  Thank you for posting. I was going to do the Groupon offer but will stay well clear after all the negative posts on here!

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  Owner's comment

  shahali7, 3 March 2012:

  I am the manager of Beauty Base. I am sorry you feel this way but please allow me to clarify.

  Please note, that there is an additional charge for the keratin treatment for afro hair. This is clearly stated in the voucher you purchased. The treatment is a designed to treat hair. It is a protein based formula which helps condition the hair and remove frizz. This makes hair more manageable. The treatment has been used on many afro clients previously, which have been happy and they have returned.

  Thank you for your comments

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• 
  charnjit, 26 January 2012:

  Surprise- surprise!!! i am the lady booked 1pm on Tuesday the 24/01/2012 – As the manager you dealt with my complaint and so now you now don’t remmeber . What I don’t have anything esle to do- but make things up!!!! You were going to pray for me – so my hair will grow back quickly after the Hairdresser CHOP IT OFF- It is crime what she did to my hair. You should not be allowed to run a business where you distory someone life!!!

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  charnjit, 26 January 2012:

  Also there is only 1 Foreign Hairdresser who was working that day. I am Mrs Rai – ring bell or i am still lying. After all you are the Manager and owner of the business with your husband based in Beauty Base in Ealing Broadway – you both know me quite well as i used both salon over last few years.

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  Owner's comment

  shahali7, 26 January 2012:

  My apologies. I think there is some misundertanding. I asked for the staff to look for the name Charnjit as this is what i thought it was booked under

  I am very sorry to hear one of our regular client’s (yourself) has had a bad experience. I understand you have had your hair cut and coloured in the past and you have always been happy. So I ask you to please allow me to try to resolve this issue. I hope I can somehow rectify the problem and retain you custom.

  We do value your custom and I personally am are very sorry to hear what happened. Now I have established who you are, I need to speak to the hair dresser concerned. She is off this week.

  Please note I spoke to your daughter and I had asked to speak to you in person. I think you may have spoken to Javeen on the day. However, my name is Sha.

  In the meanwhile I would be really grateful if I could call you. Would that be ok?? I would like to try my best to resolve this issue

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  charnjit, 28 January 2012:

  I called Ali today at 12.40pm at Ealing Broadway Beauty Base to discuss the issue of my hair being butchered off – as I am so upset and I could not face anyone or speak to anyone about my whole experience !!!!

  Well Ali said he will call me back once he gets cover for reception desk that was at 12.45pm –it is now 5.20pm.

  So this just show’s how important is for Beauty Base in Ealing to resolve my complaint and put things right with me.

  Once again this business has show that they are not interested correctly their mistake as I have no up dates as what action they are going to take regarding their Butchered Hairdresser and my Hair.

  So Ali I will come to the Ealing Broadway branch on Tuesday 31/January /2012 around 5.30pm – for my full refund of £24 plus compensation amount for hair cut and colouring – but as full head off highlights as that is the only way I can colour my hair due to allergic reaction to hair dye . Which you and your staff are well aware.

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  Owner's comment

  shahali7, 29 January 2012:

  Dear Charnjit,

  I would be grateful if we could deal with this matter privately.

  I was short of staffed and tried my best to get cover on Saturday. However, I was unable to.

  I did try to call you a number of times but due to curcumstances which were beyond my control, I was not able to talk to you until later in the day, when i finished work.

  I have agreed to meet you on Tuesday.

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  tracey09, 26 January 2012:

  oh no! thanks for putting this review on. i was going to have my hair done there next week, i certainly won’t now. your not the only bad review. you never should have been charged anything. def won’t touch with a ten foot barge pole!!!

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  Owner's comment

  shahali7, 26 January 2012:

  Dear Charnjit,

  I am very sorry to hear you had a bad experiance. I am one of the managers at the salon, and I would like to talk to you in person please.

  I would like to try to ascertain which hairdresser served you. Perhaps you could tell me the day you had your treatment.

  The vast majority of our clients are happy. However, I guess most people do not write reviews about good experiences.

  I would like to try to identify what happened and why. Please could you call salon, leave your number and ask Shah to return your call urgently.

  We understand that peoples hair is important to them, and we want them going out feeling good, and to recommend others. After all we cannot afford to loose clients especially in this current climate.

  I hope other readers will also understand that the vast majority of our clients do have a good experience.

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  Owner's comment

  shahali7, 30 December 2011:

  Dear client,

  I am one of the managers at Beauty Base and I would like to apologize to you if there was any misunderstanding in the pricing. Please allow me to explain.

  I have been able to ascertain that there was a misunderstanding in the price. If you look on the website you will see that all prices are “from”. “From” is written at the very top. I guess it can be confusing as the word “from” does not sit besides the price. Please also, the price list in the salon also has the word “from” right at the top. I can however understand your frustration in waiting and we are very sorry for the delay in seeing you for your appointment. Please don’t hesitate to leave your number at the salon if you would like to discuss this matter further. You can ask for number to be given Sha.

  Once again we do apologize for any inconvenience caused

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  Owner's comment

  shahali7, 30 December 2011:

  Dear Client,

  I have just read your article and I would like to discuss the matter with you. Please note, sometimes it’s very difficult to give an accurate price over the phone in terms of hair length. I guess the person answering the phone should have said between 20-30. I will address this with the team. Please also note, we use Inoar products. I can assure you that these products are very effective as we have many clients who are happy with the keratin treatment’s. However, I am sorry to hear that you were not happy with your treatment. I would like to discuss the matter further with you. Hopefully, we can try and resolve the matter Please call salon and leave your number. I would be grateful if you can tell the person answering phone that Sha has asked you to leave number. Please note I will be away from 2nd til 9th Jan.

• 
  Beverlate, 9 February 2012:

  Dear Saliverdi in Slough,
  I am writing a comment to sympathise with your situation about this completely unproffesional Salon Beauty Base in Acton and your disastrous Brazilian Blow Dry you had.
  I had the same experience where one of their girls who could only speak pidgeon English ruined my hair. They told me on the phone that it would take 2 hours to do long hair, and when i arrived, they did the whole thing in an hour! The girl who did it, slapped on the product rubbing it into my scalp, which anybody who has had this treatment knows very well the proceedure…you are not supposed to put it directly touching the scalp with something containing those chemicals. When i told the girl if she could be careful not to do that, she just told me “it didn’t matter and she does it all the time” She told me she has 17 years experience doing it, when the brazilian blowdry has not even been in existence except in Brazil all that time, it has only been around a few years.
  Then instead of straigntneing the product into my hair in small sections as you should, she blew dry my hair and roughly straigntend it, and did not seal in the product properly. No wonder the treatment only took one hour rather than 2 hours.
  Then when i went to pay, i gave my debit card, or offered a cheque, but they told me some bullshit about not accepting cards because their machine was not working….but i suspected immediately that they are probably just tryingn to get away with cash probably to avoid paying tax or the commision to Groupon or something , but i did not argue, as i hoped the results would be ok.

  I do remember having a friendly chat with Jabeen, who was marvelling at how great and happy she was to be living in England as there was justice and fairness here, however they could not live by the same rules themselves by the way they handled my complaint, which was unproffesional and ignorant of basic fairness, consumer rights laws.

  When i washed out the product 3 days later, the treatment had no affect at all, my hair was totally frizzy, and i was very upset at losing my money and travelling so far and wasting my time.

  When i phoned Jabeen to telll her I was not happy, she was suddenly no longer the manageress (surprise surprise!) and refused in any way to give me my money back.

  I phoned trading standards to find out my position and they advised me all along the way, and told me i had a right to get my money back, or to get them to put it right. At first Ali told me that it would be better to give my money back, I put it in writing and sent it by recorded delivery but they refused to sign for the letter twice, and in the meantime he told me he changed his mind, by this time i did not want to go anywhere near these underhand people. Ali proceeded to act like he was taking the law into his own hands, when he obviously knew nothing, and then bullying me by text. Proving to me that they were obvioulsy worried about the tax man as he began making a big issue about sending me a cheque, and asked me to come in and pick up the cash! I told him i could do that if he paid £10 for my reasonable fare costs as i would have to travel 3 hours there and back to do so, and he refused!
  Anyway, I could go on, but the subsequent communication stressed me out so much and his way of dealing with their mistake was unproffesional (by text!!!!) to put me through even more stress.
  So all i can advise you other people that are stressed by these people is to just phone Trading Standards or the Consumer Organisation which is set up by the government to protect consumers from this sort of treatment.

  I wonder if he can’t afford to pay a decent proper hairdresser too, and may be getting away with paying someone who has no qualifications in this country and is probably an illegal immigrant.

  Never ever use this salon again……I learned one thing….and that is that cheap can sometimes end up being more expensive. I was depressed about my hair and the treatment they gave me for weeks.
  but hey – to Ali’s credit, i did finally manage to get my money back, but they obviously have no idea of consumer rights, and i suggest they send off for a leaflet from Trading Standards if they want to learn something about the saying “the customer is always right” whether you like it or not Ali, which is a fact, and it is on that principle that succesful businesses are run. Which your back street salon obviously is not.

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  Owner's comment

  shahali7, 17 September 2011:

  Dear Sabby,

  I have read you claims and am deeply sorry if you have had a bad experience.

  It would have been really helpful if you could have came and explained what had happened to the salon manager so that it could have been resolved.

  We at the salon take pride in our customer service and try our best to ensure clients have a pleasant experience. We would like to speak to you in person.

  Until we speak to you, we reject these claims.

  Please could you contact the salon and ask to speak to the manager.

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  sabby32, 2 January 2012:

  I spoke with both you and your husband Ali. You acknowledged the terrible job the hairdresser had done and you gave me a discount on the extensions, although you made me feel like you were doing me a favour when in fact you was not. My hair needed to be in hair extensions because of the mess the hairdresser made of my hair not because it was something i actually wanted to do.
  You can refute these claims if you like but i doesnt change the fact that my hair was hacked off and it has taken me nearly a year and a half to get my hair in to a pony tail.

  While the hair services are terrible and i agree with Sallyvirdi’s comment about the brazillian as i myself have witnessed it, the other services that beauty base provides are GREAT.

  You and the other beautician along with Tony are great and the service you all provide is great, there just seems to be a problem with the hairdressers you employ whether it be because of their lack of technique or bad attitude or in some cases both. Hopeully in the future this will change

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